Technical service
Includes diagnostics and adjustment of all machine components, cleaning and lubricating drives, setting and testing all modules.

It is recommended to perform technical service annually at the regional SAUNO service center.

Remember that with proper maintenance, your machine will operate reliably for decades.

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Repair
Equipment repairs are being done in our regional service center.

You can bring the necessary components or the entire machine for repair or send everything by postal service.

Repairs are usually completed within one day.
In difficult cases, our technical specialist can visit you (additional fees would apply).

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Replacement of individual components
SAUNO machines have a simple and reliable modular design.

In case of problems, it is sufficient to replace the faulty module.The decision to replace a faulty unit is made by our specialist after consulting with you by phone or email.

Replacement of any machine component is carried out in a few minutes using a simple tool.

The procedure for replacing individual components is described in detail in the machine operating manual.

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Spare parts
SAUNO company is a manufacturer of machines and engraving tools, so spare parts  and consumables (etching needles and milling cutters) are always in stock.
They can be purchased locally from our regional office or through the online spare parts store.

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Warranty service
SAUNO machines have a one-year warranty from the date of sale.

Warranty repairs and replacement of faulty components are done free of charge by SAUNO during the entire warranty period.
The cost of transporting spare parts is borne by the customer.

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Free consultations
If you have any questions about the operation and maintenance of the machine, please contact us.
Our specialists will answer your questions by phone or email.

In the event of a malfunction, they will help you find the causes of the problem and give recommendations on further actions.
Call the technical department or send questions to the service center by email.